Last updated: March 28, 2026
Our goal is to ensure a smooth ticketing experience. However, all ticket purchases are generally non-refundable.
NIGHTPASS.LK does not offer refunds if you choose not to attend an event, make a mistake during purchase, or if your personal circumstances change.
Refunds are only considered in exceptional circumstances, specifically when an event is cancelled or significantly altered by the organizer.
If an event is officially CANCELLED by the organizer:
In most cases, refunds will be initiated automatically to your original payment method.
Please note that platform service fees and handling charges are non-refundable as the service has been rendered at the time of purchase.
If an event is postponed or rescheduled:
Your existing tickets will typically remain valid for the new date. You do not need to take any action.
If the new date is announced and you are unable to attend, you may be eligible for a refund depending on theOrganizer's Policy. Such requests must usually be made within a specific window (e.g., 48-72 hours) after the postponement is announced.
Once a refund is approved and initiated, it may take 5 to 10 business days for the funds to appear in your account.
The exact timing depends on your bank's processing cycles and policies.
For any refund requests related to specific event circumstances or technical errors:
refunds@nightpass.lk
Please include your Order ID and a brief explanation of your request. Our team will review your case and get back to you within 48 hours.